Disney Institute: Disney's Approach to Quality Service

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    THE INN AT VILLANOVA UNIVERSITY WELCOMES DISNEY INSTITUTE

    TO RADNOR, PENNSYLVANIA

    November 18, 2019
    8:00 AM - 4:30 PM
    601 County Line Road, Radnor, PA 19087

    Attention to detail can be the difference between mediocre customer service and world-class,
    memorable experiences that drive repeat business. In this course, you will examine time-tested
    Disney strategies that help create world-class service. Spend one day with Disney Institute and
    you’ll benefit from our insights on quality service and learn to think differently. Are you ready to
    D’Think your customer experience?

    •Determine how you can drive service differentiation
    •Develop quality service standards
    •Utilize tools to deliver exceptional service
    •Learn how to recover from a service failure

    Additional Details and Registration information: https://vuevents.villanova.edu/ehome/index.php?eventid=482959&

    Questions?

    Contact Lauren Kassel at lauren.kassel@villanova.edu or 610-581-3146

     

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Disney Institute: Disney's Approach to Quality Service
  • 601 County Line Road
  • Radnor, PA 19087
  • to
  • The Inn at Villanova University